Business Information – The Book Exchange is an online retailer located in Morgantown, West Virginia, in the United States of America. The address for our main warehouse appears below
The Book Exchange
152 Willey Street
Morgantown, WV 26505
Personal Information Collected – The Book Exchange recognizes the need for consumers to control the use and management of personal information. By personal information we mean information that can be used to identify or contact an individual. This includes a first and last name, a physical address, an email address, or a phone number. If you are visiting our site to browse merchandise or find information about our business or our products, you do not need to provide any personal information. If you decide to purchase merchandise or sell us books, however, we do collect this information so that we can provide you with the product or service you requested and so that we can contact you with information regarding your order/buyback.
Automatic Information Collected - Our website makes use of various technologies to collect information about types and versions of internet browsers used when accessing our web site. This information, and information about internet IP addresses, as well as date and time web pages are visited are stored in various security and traffic logs. Our service provider reviews these logs, using statistical analysis, in an effort to track and predict traffic patterns and estimate resource needs. Unless we are tracking down a technical problem or we suspect either fraudulent behavior or illegal conduct we do not trace specific user sessions.
Personal Information Use – The Book Exchange uses personal information provided by you so that we can service your order/buyback. Also note that we may need to transfer that information to our agents or employees of our service providers. For example, we may need to provide your address to a wholesaler or a shipping company that will ship a product directly to you. We will only transfer the information to the extent necessary to provide the requested information, service, or product to you. We will not sell or trade your information to unrelated third parties. When you submit an order/buyback you will receive an email confirmation from our system. As your order/buyback status changes you may also receive notifications via email. These notifications are considered part of our service and may not be disabled. We may also periodically send you email notifications concerning products or services offered by us. Any such notification will include instructions for opting out of future mailings.
Third Parties - We do partner with other third parties to provide various products and services. When you sign up for these services or products we will share required personal information that is necessary for the third party to provide the product or service to you. We take reasonable steps to ensure that these third parties are obligated to protect your information on our behalf. It is also against our policy to sell or trade information collected online without consumer consent. We may, however, release personal information if we are legally required to do so. If we are legally compelled to release information to a third party, The Book Exchange, may or may not notify you of this release. Notification will be at the discretion of The Book Exchange and will be based on the nature and conditions surrounding the release of information.
Information Control - Your customer profile is accessible from our website and you may update it at any time. Our web site provides you with the ability to change your phone numbers, physical addresses, and email address information stored in your profile. You may also write to us at the address listed at the bottom of this policy to request that we make the change for you.
Children – The Book Exchange does not intend to collect personal information from anyone we know to be under thirteen years of age. If you are the parent or guardian of a child under thirteen years of age and believe that your child has disclosed personally identifiable information to us, please contact us so that we may remove the child's information.
Confidentiality and Security – The Book Exchange takes reasonable steps to ensure that your information is protected. On our website we use industry standard Secure Sockets Layer (SSL) encryption when collecting your personal information. Our website is hosted in a data center which makes use of multiple levels of redundant firewalls and database encryption to protect information. Internally, we limit access to your information to those employees or agents who we believe have reasonable need to use the information to provide products or services to you, or to perform their jobs.
Notifications - When your order or buyback is placed on our website we will send you an email notification. When your order/buyback status changes you may also receive notifications via email. These notifications are considered part of our service and may not be disabled. We will send the email but we cannot guarantee delivery. You are responsible for providing a valid email address and for updating it when your address changes. The Book Exchange may, depending on the importance and urgency of the notification, choose to contact you via telephone or postal mail. When doing so we will use the phone number and/or address associated with your account or transaction.
Please direct all privacy related questions and concerns to the following address:
The Book Exchange
ATTN: Privacy Issues
152 Willey Street
Morgantown, WV 26505